Why Pine River Group Homes trusts Residex for care and compliance.
Residex™ revolutionized care delivery and operations at Pine River Group Homes through tailored service charting and dedicated support. When the team at Pine River was searching for a software solution, they explored many vendors; however, they found that Residex offered the most flexibility and support for their needs. Administrators and staff especially appreciated how Residex representatives spent hours understanding their specific requirements and connecting them with the right solutions to address challenges in their communities.
Record Organization and Accessibility
After implementing Residex, Pine River immediately noticed how much easier it was to manage and access all of their records. Using a tablet, computer, or other mobile device, Residex enables any approved staff member to view and edit records—no matter where they are in the community.
Residex allowed Pine River to eliminate file cabinet clutter by consistently organizing electronic records for each person and home. Their team noted how intuitive and user-friendly the process of creating and managing records became. Not only did Residex streamline the organization of resident records, but it also improved the management of staff records.
Efficient Reporting
Pine River Group Homes saw a dramatic improvement in the efficiency of obtaining and generating reports. Residex provides the reports needed to inform staff of any concerns as they arise. The Dashboard View offers administrators, nurses, pharmacists, and care staff immediate access to critical information at a glance—available the moment they log in at any time of day.
The organization also needed better tools for setting and tracking appointments. With Residex, staff can make real-time updates to records and service charts, dramatically improving the monitoring and reporting of appointments across their support teams.
Enhanced Security
Security was a major concern for Pine River Group Homes. Previously, in-home staff had to physically drive paper charts back to the office, increasing the risk of HIPAA violations and compliance errors. Since adopting Residex, there has been no loss of information or compliance failures. Residex has significantly enhanced the security of their service charting and operations, allowing staff to worry less about risks—and focus more on resident health and well-being.
Unlimited Support
The Residex Help Desk offers unlimited support to clients, a feature Pine River finds invaluable for meeting their ongoing needs. Licensed under MN Statute 245D, Pine River Group Homes benefits from Residex’s proactive approach – assembling a 245D Task Force to keep up with evolving licensing requirements. Even with constant regulatory changes, Residex helps Pine River stay ahead, mitigating the risk of penalties and violations.
Final Words from Pine River Group Homes
Since transitioning to Residex in 2017, Pine River Group Homes has seen significant improvements in operations, care delivery, and resident satisfaction. Trusting Residex continues to be one of the best decisions they’ve made for advancing their service charting and care operations.
Want to learn more about how Residex can help your business? Contact sales@residexsoftware.com. Click on the button below to download the Pine River Group Home case study.
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